direct impact = satisfied and motivated customers
This is what our customers say.
Insurance company in Düsseldorf, HR development department
"Juliane Dietz distinguishes herself through high flexibility, customer service orientation and friendliness. Employees are enthusiastic about her trainings and you can rely 100% on a high-level performance."
Energy provider in Freiburg, manager for employee cafeteria
"Dear Mrs Dietz, I would personally like to thank you again for the amazing two days in Breisach and your high-quality coaching. It is a shame that there are so few people of your class and charisma. I would be very pleased to host you again…"
Service provider for technical development in Baden-Württemberg, lead engineer
"Hello Juliane, I would like to thank you again for the two fantastic modules I did with you. I have to admit that I gained more than ever before in this seminar. Thanks to your very precise preparation and your open nature, I very much enjoyed working on the various topics."
Public administration, medical sector in Nuremberg, director of logistics section
"Mrs Dietz brilliantly supported a huge reorganization in my company’s subarea. She developed a special training concept based upon our needs and thereby strengthened our team leaders in their leadership roles, supported and brought them together as a team. As a manager I am very impressed by the results. The participants’ feedback was thoroughly positive. She got all of them on board and responded to each one individually."
Insurance company in Cologne, manager for health management
"Very structured – solution-oriented – very friendly and open-minded"
Shipping company in Texas/USA, operational manager
"Dear Juliane – Thank you so much for the last two days, it was an absolute pleasure to meet you and participate in your training. Those of us that are back in the office have continued our role-playing all morning with every issue that has risen! I am anxious to start implementing my two commitments and promise to practice 5-10 times per day. I learned more in two days of your training then I have in several courses over my career, so again…THANK YOU!"
University, manager for personnel and organizational development
"Mrs Dietz is an incredibly lively trainer who succeeds in meeting people in the group wherever they started from, to pick up on resistance and change this into positive energy. Her outstanding reliability and speed in reacting to requests makes cooperation with her very smooth and comfortable.
Insurance company in Mainz, deputy manager for claims
If you had to decide again would you once again choose direct impact? If so what would be the crucial factor? "A clear YES, yet a crucial element would be cooperating with Mrs Dietz as coach… The practical relevance was very important and helpful to me… With coaching I had the chance to specifically discuss and follow-up and work on leadership topics and to act out real life situations…Moreover I received support in management topics and in individual employees problems through specific techniques, which Mrs Dietz presented and explained to me …"
Insurance company in Nuremberg, manager of customer service and contract management
"All the professional and experienced trainers responded with great flexibly to participants’ needs and motivated them very well. The trainings were very successful and sustainable. If needed, we would choose to cooperate with direct impact again."
Aerospace engineering enterprise in Raunheim, employee from supply chain/purchasing department
"This was the best internal training I have taken part in so far. Thank you! Mrs Dietz has impressed me in all aspects: She led the training with professional competence, friendly charisma and with a lot of positive energy."
Aviation group in Frankfurt, global project manager
".... Last but not least a big kudos to the event. Your charms paired with perseverance, your precise language combined with casual communication, and your ability to know how far one can go in each stage with a group was impressive."
Aviation group in Berlin, product manager in marketing
"Dear Mrs Dietz, with this letter I would like to once again thank you very much for your professional support during our point-of-sales product workshops. You made a deep contribution to this successful event and we would gladly work with you again any time. Your competence is impressive."
International producer of sensors, logistics and process automation in Waldkirch, advisor for personnel and organizational development
"Juliane Dietz serves in different roles in our company. Through her great wealth of experience Mrs Dietz has been a relevant partner in our in-house academy for over ten years. With Mrs Dietz we found a valuable partner. She represents important company values, is flexible, process-oriented, dynamic, enthusiastic, spirited – simply a really powerful woman.
D = Dynamic
I = Intelligent and interesting
E = Enthusiastic
T = Totally spirited
Z = Zinging with sparks ; -)
City government Freiburg, manager of human resources and participant
"Two direct impact trainers carried out the different qualification modules of our management trainees. In this process many aspects of leadership were professionally presented (e.g. giving feedback, phases of team development, conducting conflict conversations, time and self management). Both of the trainers complemented each other very well. The respective learning content areas were trained in a lively and descriptive fashion and were practiced on realistic cases. Our participants were thrilled. We found the communication skills of both trainers to be professional and very customer-oriented."
"I benefitted very much from the professional input, the intensive processing steps and the competently chosen real life examples…Over a period of two years a trusting and safe learning environment developed between participants and trainers. This was due to the learning module structure which could be tested in every day life as well as to the trainers who understood how to take on current topics spontaneously and to integrate these competently into the respective learning elements and work package….The trainers focused on strengths and showed development potential in a charming and cheerful way. I felt that my requests were in good hands with the trainers and I am already anxious to have further seminar offers."
International commercial enterprise in Sindelfingen, manager customer service
"Hello Juliane, during our long-lasting cooperation we have implemented a lot of different trainings and coaching. For example communication trainings, up-selling & x-selling workshops, workshops for time management und teambuilding, presentation techniques, all the way up to our major project, "Introduction of structured coaching in customer service". What always inspires my team and me is the fact that you specifically respond to our expectations and our requirements and then guide us, perfectly prepared, through the experience. In doing so we profit from your diversified professional knowledge and your experience from different operations and branches of trade. Thus you lead us to solutions that we develop ourselves, and are therefore tailor-made and can be put into practice very easily. These kinds of trainings expand one’s horizon, they inspire and motivate, the results of which last for a long time. Many thanks!"