direct impact = satisfied and motivated customers

A selection of projects in the areas of consulting and process monitoring and support in change management, coaching, training, moderation and mediation

Consulting and process monitoring for change management

Project management of a change process at an insurance company
Execution of pilot change workshops for managers as well as communication/motivation trainings in a center for customer and contract service after a merger

Lectures and change management seminars for profit and non-profit organizations
Lectures and seminar topics for the successful handling of changes

Organizational development in pharmaceutical industry
Process monitoring as well as conception/design and moderation of kick-off workshops for the self-diagnosis of organizational units. Shadowing employees in various company subsystems. Design of prospective auxiliary tools, facilities, competencies and development of an action plan

Consulting for a savings and loan association
Development of customer service standards, measurement criteria and tools as well as execution of multiplier workshops after a merger

Counseling at IT management consulting firm
Co-design of management principles and values with upper management, with a view toward a management cultural change

Counseling at a professional organization
Support for installation and implementation of a conflict management system and advanced training for conflict counselors

Coaching

Coaching for service center sales managers at an energy supplier
Increase in effectiveness through work on personal learning areas such as creation of management role, leading of sales representatives, presentation and impact, creation of relationships, strategic thinking and behavior in sales

Coaching of a manager at a financial service provider
Steps towards personal resilience and inner balance, nurturing of individual energy management and lightening the load after a burnout

Shadow coaching of employees in an industrial enterprise
Shadowing and supervision of coachees in their working environment, feedback on communication, collaboration, efficiency and process shaping

Telecoaching of international managers in a leading retail chain (English)
Transfer coaching after management trainings, clarity regarding strategy and goals, prioritization and paths toward implementation, processing of questions within the area of leadership and management

Training

Management trainings for international managers in an aviation group (English)
Basic and advanced leadership courses spanning12 modules, from situational leadership to coaching, conflict management, presentation, time management etc. and appraisal talks

Project management for junior and senior manager trainings for a city government
Conception design and execution of custom-made trainings in a modular sequence: role and tasks of managers during change periods, personnel discussions, change management, motivation, creating clear distinctions within complex situations

Trainings for customer relationship management with follow-up on-the-job coaching in a bank
Training topics: service, sales, complaint management, written business correspondence, self and stress management in customer interaction

Development of employees as communication trainers in a tourism enterprise (German/English)
Didactics and methodology for the set up of training units, usage of media in trainings, planning and structure of training projects, preparing and introducing a training sequence, feedback on trainer performance

Training for employees as coaches in a commercial enterprise and an insurance company
Moving from leading to coaching. Quality assurance with respect to functional, technical, communicational and personal aspects
Moving from an internal mediator to a consulting coach for colleagues. Kick-off workshop for the assimilation of existing human resources development tools. Training and handling of difficult coaching sessions

Seminars and workshops for health promotion and self-management in an insurance company, service centers and administration departments
Reflection on roles and responsibilities in respect to healthy leadership. Strategies for employee discussions to identify and deal with stress. Structured and empathic leading of delicate personnel conversations. Methods for preventive measures and follow-up care

Moderation

Moderation of conferences for strategy and leadership in a public administration/medical sector
Refining of concepts and workshop planning. Moderation of team discussions (time management, structure, expert communication within the team, summary of results). Set up of a process and results protocol

Moderation of large group events in a bank, a retail enterprise and an aviation company
Co-Moderation of interactive experiential trainings with up to 500 participants. Objective targets: sustainable change and future-oriented perspective through the use of simulations. Gaining new knowledge of oneself and one’s behavior.

Moderation and monitoring of team development processes in an aviation company and a university
Execution of team development measures with international teams. Goal: common strategy and forward-looking orientation. Follow-up during continuing process of precise implementation (English)

Co-Moderation of a virtual team workshop in an industrial enterprise (English)
Peer group consulting through Web Exchange. Support for the challenges of virtual teams operating worldwide, by using a structured and moderated approach. Peer discussions and exchanges regarding current cases, from the perspective of different roles

Mediation

Mediation in the natural science faculty of a university
In-person as well as telephone preliminary discussions with the contracting authority and mediation clients. Several mediation meetings between manager and employee regarding a conflict spanning several years. Moderated feedback and follow-up conversation with all parties involved

Mediation and subsequent workshops with a savings association
Mediation with two advisors from a private bank regarding severe personal accusations against each other. Multiple follow-up workshops with the whole team. Presentation of results and further recommendations in front of board

Team mediation in the central office of a university
Team mediation workshop with a department after huge structural and personnel changes. Topic of escalation: replacement vs. retention. Support for head of division with regard to discussion via strategical and considerate goals

Mediation and team development at an NGO in Sumatra (English)
Diagnosis about status quo of collaboration between teams and development towards professional cooperation