direct impact = management topics relevant for success
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Mediation
"It is not the objective truth which is the key to each conflict but what goes on in the heads of those involved." (Roger Fisher)
The goal of mediation is finding a conflict-solving agreement that will last far into the future. A good dispute ends with agreements - not victory! Mediation is a technique for reconciling in conflict situations. Those involved in the conflict can consist of two persons or several parties.
As neutral and highly skilled mediators, we work out future-orientated win-win-solutions together with the persons involved in the conflict.
Ours is the task of using appropriate communication and negotiation techniques to support the process of improving mutual understanding and bringing about the resolution of the point of contention between the conflicting parties.
Mediation is a cost-saving and efficient instrument in dealing with conflicts, with a high success rate (between 70-90 %).
Possible situations for mediation in business and within organizations
Here you can a see a selection of projects in the area of mediation.
This is what mediation provides
- preserves or rehabilitates good team and business relationships
- develops an environment conducive to constructive debate
- safeguards confidentiality
- restores employee and manager motivation
- reduces fluctuation
- avoids damage to image
